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26 May 2011


IT Infrastructure Library Service Management
The purpose of IT Service Management (ITSM) is to integrate IT strategy and the delivery of IT services with the goals of the business, with an emphasis on providing benefit to customers. The ITSM journey demands a shift in focus and culture, from managing IT within separate technology silos, to managing the end to end delivery of services using guidance from best practice frameworks such as the IT Infrastructure Library (ITIL)
ITIL (IT Infrastructure Library) provides the world’s most recognized best practices to manage IT services. AlfaPeople's solution is designed to help organizations optimize their existing IT service management practices. ITIL addresses methods for IT organizations to generate strategic business value and deliver quality IT services.

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